Privacy Policy

NEUR LLC ("Neur," "we," "us," or "our") operates the website neur.co and provides business intelligence and data analysis services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

By accessing or using Neur, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site.

Account Information: When you create an account, we collect your name, email address, and password. If you sign in through a third-party provider (Google, Facebook, or Apple), we receive your name and email address from that provider.

Questionnaire Responses: When you complete an analysis, we collect your responses including industry preference, location, budget range, business goals, experience level, and other details you provide. This information is used to generate your personalized report.

Payment Information: When you subscribe to a paid plan, your payment is processed by Stripe. We do not store your credit card number, CVV, or full card details on our servers. We retain your Stripe customer ID and subscription status to manage your account.

Usage Data: We automatically collect certain information when you visit our site, including your IP address, browser type, operating system, referring URLs, and pages visited. This data helps us improve our service.

We use the information we collect to:

• Generate personalized business analysis reports based on your questionnaire responses
• Process payments and manage your subscription
• Send transactional emails (account confirmation, password resets, report notifications)
• Send occasional product updates and tips (you may opt out at any time)
• Improve our platform, algorithms, and user experience
• Respond to customer support inquiries
• Comply with legal obligations

We use the following third-party services to operate Neur. Each service has its own privacy policy governing how it handles your data:

• Supabase — Authentication, database hosting, and file storage
• Stripe — Payment processing and subscription management
• Google Maps Platform — Geocoding, mapping, and competitor location data
• US Census Bureau — Demographic and economic data for report generation
• Bureau of Labor Statistics — Industry employment and wage data
• Resend — Transactional and notification email delivery
• Vercel — Website hosting and deployment

We do not sell, trade, or rent your personal information to third parties. We only share data with the services listed above as necessary to provide our platform.

We retain your account information and analysis data for as long as your account is active. If you delete your account, we will remove your personal information and analysis data within 30 days, except where we are required by law to retain certain records.

Cached API responses (demographic data, market statistics) are stored without personal identifiers and may be retained indefinitely to improve service performance.

You have the right to:

• Access — Request a copy of the personal data we hold about you
• Correction — Request that we correct any inaccurate information
• Deletion — Request that we delete your account and personal data
• Portability — Request your data in a machine-readable format
• Opt-out — Unsubscribe from marketing emails at any time

To exercise any of these rights, contact us at diego@neur.co. We will respond within 30 days.

Neur uses essential cookies to maintain your authentication session and remember your preferences. We do not use third-party advertising cookies or tracking pixels.

Our hosting provider (Vercel) may collect anonymous analytics data including page views, load times, and geographic region. This data cannot be used to identify individual users.

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (TLS/SSL) on all pages
• Encrypted password storage using bcrypt hashing
• Row-level security policies on our database
• Server-side API key management (keys are never exposed to browsers)

While we strive to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.

Neur is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of Neur after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at: