Terms of Service

These Terms of Service ("Terms") constitute a legally binding agreement between you and NEUR LLC ("Neur," "we," "us," or "our") governing your access to and use of the neur.co website and all related services (the "Platform").

By creating an account or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.

Neur is a data analysis and business intelligence platform that helps entrepreneurs and business owners evaluate market conditions, analyze demographics, assess competition, and plan business launches. We aggregate data from public sources including the US Census Bureau, Bureau of Labor Statistics, and Google Maps to generate personalized reports.

Neur provides data-driven analysis and informational tools. Neur does not provide financial advice, legal advice, tax advice, or business consulting services. The information presented on our Platform is for informational purposes only and should not be relied upon as the sole basis for any business decision.

Feasibility scores, industry recommendations, and market analysis are generated using algorithms applied to publicly available data. They represent data-informed estimates, not guarantees of business success or market conditions. We strongly recommend consulting with qualified professionals (attorneys, accountants, business advisors) before making significant business decisions.

Parts of each report, including the action plan and plain-language market implications, are drafted by an artificial intelligence model from your answers and the market data we gather. That content is produced without human review and may contain errors or omissions.

Reports are prepared for you, the purchaser. If you share a report with a lender, investor, landlord, or anyone else, they rely on it at their own risk. Neur makes no representation to any third party and does not guarantee that a report will result in financing or approval.

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Maintain the security of your password and account credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

You must be at least 18 years old to create an account and use the Platform.

Neur sells report credits. One credit generates one report.

• Single Report: $59.99 one-time purchase (1 report credit)
• Explorer Pack: $149.99 one-time purchase (3 report credits)

Payments are processed through Stripe. Report credits do not expire. There is no free tier and no subscription; you are charged only when you buy credits.

We reserve the right to change pricing with 30 days advance notice. Price changes will not affect credits you have already purchased.

Unused report credits are refundable within 7 days of purchase. A credit is unused until it has been applied to generate a report.

Generated reports are not refundable. A report is delivered the moment it is generated: the data has been gathered, the analysis has run and the results are available to you in your dashboard and as a PDF. The only exception is a report that fails to generate, in which case the credit is returned to your account automatically.

To request a refund, use the refund request form in your dashboard. It asks a few short questions about what you expected and what was missing. Requests are reviewed by a person within two business days and decided by email. Refunds are issued to the original payment method and cover only the unused credits on the purchase, pro-rated for multi-credit packs.

If a report contains a factual error on our side, we will correct it and regenerate the report at no charge. A factual error means the report shows the wrong location, the wrong industry, or a public data value that does not match its published source. Estimates, scores, and recommendations are judgments, not facts, and are not errors because you disagree with them or because results differ from them. Write to hello@neur.co with the section in question.

You agree not to:

• Use automated tools, bots, or scripts to scrape, harvest, or extract data from the Platform
• Resell, redistribute, or commercially exploit report data or analysis generated by Neur
• Attempt to reverse-engineer, decompile, or disassemble any part of the Platform
• Use the Platform to engage in any unlawful activity
• Share your account credentials with others or allow multiple users on a single account
• Interfere with the security, integrity, or performance of the Platform
• Submit false, misleading, or fraudulent information through the questionnaire

Violation of these terms may result in immediate account suspension or termination without refund.

All content, features, and functionality of the Platform — including but not limited to algorithms, scoring methodologies, user interface design, text, graphics, and software — are the exclusive property of NEUR LLC and are protected by United States copyright, trademark, and other intellectual property laws.

Your purchase grants you a limited, non-exclusive, non-transferable license to access and use the Platform for your personal or internal business purposes. Reports generated for your account are yours to use, but the underlying methodology and Platform remain our property.

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that: (a) the Platform will be uninterrupted, timely, secure, or error-free; (b) the data or analysis provided will be accurate, complete, or current; (c) any particular business outcome will result from using the Platform.

Data sourced from third parties (Census Bureau, BLS, Google) is provided as-is. We are not responsible for the accuracy or completeness of third-party data.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEUR LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

• Your access to or use of (or inability to access or use) the Platform
• Any business decisions made based on information provided by the Platform
• Unauthorized access to or alteration of your data
• Any third-party conduct or content on the Platform

Our total liability to you for all claims arising out of or relating to these Terms or the Platform shall not exceed the amount you have paid to Neur in the twelve (12) months preceding the claim.

You agree to indemnify, defend, and hold harmless NEUR LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Platform or your violation of these Terms.

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions.

Talk to us first. Before starting any formal proceeding, you agree to email hello@neur.co with a description of the dispute and give us 30 days to resolve it.

Binding arbitration. Any dispute arising out of or relating to these Terms or the Platform that we cannot resolve informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will take place in Hidalgo County, Texas, or by video conference at your election. The Federal Arbitration Act governs this clause. Either party may instead bring an individual claim in small claims court if it qualifies.

Class action waiver. You and Neur agree that disputes will be resolved only on an individual basis, not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Opt-out. You may opt out of this arbitration clause by emailing hello@neur.co within 30 days of first accepting these Terms. If you opt out, or if this clause is found unenforceable, disputes will be brought exclusively in the state or federal courts located in Hidalgo County, Texas, and you consent to their jurisdiction.

We reserve the right to modify these Terms at any time. When we make changes, we will update the "Last updated" date at the top of this page. Your continued use of the Platform after any changes constitutes acceptance of the new Terms.

Changes take effect when posted. Changes do not affect credits you have already purchased or reports you have already generated.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Platform will cease immediately. Provisions that by their nature should survive termination (including ownership, warranty disclaimers, indemnity, and limitations of liability) shall survive.

If you have any questions about these Terms, please contact us at: